We are Nexcom
Through our in-depth knowledge about customer experience management and a strong product portfolio, we help companies offer their customers the consistent, high-standard service experience they expect.
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What we offer
We provide automated, digital solutions to manage, monitor and evaluate all relevant customer touchpoints and use the huge amount of data to improve the customer experience and the cost of operations while informing and educating agents.
We offer tools for streamlining processes and workflows that will transform day-to-day operations and meet the increasingly high customer expectations. Identifying actionable data and insight into business and customer performance will reveal ways to improve customer satisfaction.
Take a look at our products
Our products are carefully developed to add even more intelligence and efficiency to your customer service operations. Enable your customer service team to make data-driven decisions and offer customers a better service.
The Power of AI
RevealCX Boost will enhance the benefits of RevealCX with AI capabilities. Using voice-transcription technology and machine learning, it highlights the areas to improve for better customer experience.
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Business Intelligence
RevealCX is our Quality Monitoring platform to improve customer interactions and experiences using intelligent data management and analysis.
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Workflow Automation
eTray is an intuitive workflow management platform to purposely automate time-consuming routine tasks and create better workflows.
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Get to know us
The Nexcom team is a beautiful blend of professional and passionate tech nerds and biz whizzes – with extensive experience in the field of customer service.
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